Frequently Asked Questions
Discover everything you need to know about your L'Occitane beauty experience.
What is your return policy for online orders?
We offer a 30-day return policy for products purchased on our website. Items must be in their original packaging and in sellable condition to receive a full refund.
How can I track my shipment?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.
Are L'Occitane products tested on animals?
No, L'Occitane does not test its products, active ingredients, or raw materials on animals at any point in the product development or manufacturing process.
Can I get free samples with my purchase?
Yes, we love for you to discover new favorites! You can select up to three complimentary samples at checkout with every online order.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I join the Provence Beauty Rewards program?
You can join our rewards program by creating an account on our website. Members earn points on every purchase which can be redeemed for exclusive discounts and gifts.