Returns & Exchanges

At L'Occitane, we want you to be completely satisfied with your purchase. If you are not entirely happy with your beauty products, we offer a hassle-free return or exchange process within 30 days of purchase.

Return Process

• 1.
  Initiate Your Return

  Visit our online return portal with your order number and zip code to select the items you wish to return and choose your preferred reimbursement method.

• 2.
  Prepare Your Package

  Securely pack the products in their original packaging, ensuring all items are well-protected, and include the provided return packing slip inside the box.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label generated from our portal and affix it to the outside of your package, ensuring any previous shipping labels are covered.

• 4.
  Drop Off and Track

  Hand over your package to the designated carrier and keep your tracking number; your refund will be processed within 5-10 business days once we receive the items.